To ensure our customers can shop with peace of mind, we offer free returns and exchanges on our products. Please read the following before proceeding.

■ About returns and exchanges

If you wish to return or exchange an item for personal reasons, such as the size not fitting or the item being different from what you expected, the following conditions must be met.

• All accessories, including product tags and accompanying bags, must be included and in good condition with no stains or damage .
• Please contact us by email within 5 days of receiving the product if it is unused .

Please note that the condition of the returned product will be checked by our team. Therefore, it may take 1-2 business days for the check to be completed .

We will contact you via the email address you entered when placing your order to inform you of whether or not a return or exchange is possible.

■ Regarding returns and exchanges due to defective products or incorrect deliveries

If any of the following conditions apply, we will cover the shipping costs for return and reshipment.

• If the delivered product has an initial defect
• If you receive a product that is different from the one you ordered

Please contact our customer support within 5 days of receiving the product. We will respond promptly.

■ Notes

• Please note that sale items and outlet items may not be eligible for returns or exchanges.
• Worn or washed items are not eligible for return or exchange.
• If you wish to exchange an item for personal reasons, we may not be able to accommodate your request depending on stock availability.

If you have any questions, please feel free to contact our customer support.

When conducting online shopping, this site manages customers' important personal information in accordance with our privacy policy. We recognize the importance of personal information provided by customers, such as their name and address, and will endeavor to handle such information appropriately in accordance with this policy. Furthermore, we will make every effort to ensure that this policy is properly implemented by thoroughly informing all staff about it.

Privacy Policy

This site will not disclose your important and valuable personal information (address, name, telephone number, email address, etc.) to third parties. However, this does not apply in cases of legal claims or when payment deadlines have significantly passed.

Collection of personal information

This website may collect personal information from customers when they purchase products, register for email newsletters, etc.

How we use your personal information

This website uses your personal information for the purposes listed below, but will not use it for any other purposes without your consent.

• We may refer to your purchase history for research and analysis into new product design development.
• We may refer to your purchase history to provide you with information about catalogs, direct mailings, and other related services.
• The contents of your inquiry may be used as a reference for future after-sales service.

Provision of personal information to third parties

This site will not provide your personal information to third parties except in the following cases. However, when outsourcing certain operations, we may impose an obligation not to use the personal information provided by customers and disclose it to the extent deemed necessary. Furthermore, we may disclose users' personal information if disclosure is required by the laws and regulations of each country.

a. When providing your personal information to e-commerce platform service providers or other third parties (including third parties located overseas) to the extent necessary for the various services we provide.

b. When providing your personal information to the operator of an external service such as Yahoo, Facebook, Google, Twitter, or other external services (including third parties located overseas) in connection with or authentication using such external services.

c. When we link your browsing history, location information, hobbies and preferences, etc. obtained from third parties such as public DMP operators and affiliate service providers with which we cooperate with, with your personal information that we already have.

d. When the customer has given prior consent to the provision of personal information to a third party or consent to the provision of personal information to a third party in a foreign country.

e. When the information has been made in a manner that makes it impossible to identify individual customers.

f. When disclosure of information is required by law.

g. When it is necessary to protect the life, body or property of the individual and it is difficult to obtain the individual's consent.

h. When it is necessary to cooperate with a national government agency, local public body, or a person commissioned by them in carrying out duties prescribed by law, and obtaining the individual's consent is likely to hinder the performance of such duties.

Security

This site strives to ensure the safety of personal information. However, since it is extremely difficult to maintain complete safety, this site cannot guarantee complete safety, and in the event of a leak, we will endeavor to respond in accordance with "Response to Personal Information Leaks." We ask for your understanding.

Correction and deletion of personal information

If you request the correction or deletion of your personal information, or if this website deems it necessary, we will correct, update, or delete the personal information you provide.

Response to personal information leaks

In the event of a leak of personal information handled by this site, we will take appropriate action as follows:

• We will promptly notify the person in question of the facts.
• We will take appropriate measures, such as reporting the facts to the relevant police stations.
• We will make public as much of the facts as possible in order to prevent secondary disasters and similar incidents from occurring.

Privacy Policy Changes

If we determine that the privacy policy needs to be improved, we will notify you of the changes on this page. Please note that if you use a service that requires you to provide personal information after the privacy policy has been changed, you will be deemed to have agreed to the changes.

These terms and conditions apply to all customers who shop on the internet site "UNITED ANVIE Online Store (hereinafter referred to as UA) https://united-anvie.com/".

Article 1 (Scope and changes to these Terms)

These Terms and Conditions apply to the use of "UA" between you and UNITED ANVIE (hereinafter referred to as "UA"), the operator of "UA." These Terms and Conditions may be amended at any time for UA's convenience.

Article 2 (Use of "UA")

When you complete the ordering procedure within UA, a sales contract will be concluded between you and AR. However, we may cancel the contract in accordance with Article 9.

Article 3 (Cancellation and Changes)

As a general rule, orders cannot be cancelled or changed for customer reasons once the ordering procedure has been completed. However, this does not apply if the product is damaged or if the order is deemed to be cancelled according to the prescribed procedure.

Article 4 (Exchange of Products)

You may exchange the product in the following cases: Please contact us within one week of receiving the product.
1. If the product is damaged
2. If the product you received is different from the product you ordered

Article 5 (Shipping Fees)

Shipping costs are as stated on the UA website and are generally the customer's responsibility. However, the fee may fluctuate depending on the customer's purchase amount and campaigns, etc.

Article 6 (Payment Methods)

Payment methods for products are by credit card.

Article 7 (Copyright)

You may not use any information obtained from UA for any purpose other than your own use, and you may not copy, reproduce, distribute, sell, modify, or otherwise engage in any act that constitutes copyright infringement.

Article 8 (Cancellation of contract)

If you violate these Terms of Use, if the product you ordered is out of stock, or if UA determines there is any other reasonable reason, UA may cancel the contract with you, even if you have completed the ordering process. In this case, UA will notify you of this at the email address you specified.

Article 9 (Information provision)

AOS may provide product information, etc. to customers who purchase products from "UA" via email, etc. However, if a customer requests that such information be discontinued, AOS will promptly discontinue such provision.

Article 10 (Handling of Customer Information)

The information you enter when purchasing a product will be registered in UA's database. UA will own the registered information. UA will manage and use the registered information in accordance with its privacy policy.

Article 11 (UA Interruptions and Delays)

UA's operations may be temporarily suspended due to malfunctions, outages, power outages, natural disasters, maintenance work, or other reasons related to computers, network equipment, or lines.

Article 12 (Changes to UA; Termination)

UA may change the terms and conditions of operation and service content of "UA" without prior notice to you. UA may also terminate the service for business or technical reasons, etc. In such cases, UA will notify you in advance.

Article 13 (Disclaimer)

If you suffer any damage as a result of using "UA", we shall not be liable for any compensation, etc., except for the replacement of products as stipulated in Article 4.

Article 14 (Agreed Jurisdiction Court)

In the event of a lawsuit between UA and you, the court with jurisdiction over UA's location shall be the sole and exclusive court of jurisdiction.

In accordance with the Act on Specified Commercial Transactions, we hereby state the following:

Seller
ST STUDIO

representative
Shohei Shiota

email address
united.anvie@gmail.com

Website URL
https://united-anvie.com/

Opening hours
9:00 AM - 5:00 PM (weekdays only)
*We accept orders 24 hours a day, all year round.

Sales price <br/>Displayed on each product page


Costs to be paid other than the product price
Consumption tax, shipping fee


Shipping fee: ¥900 (tax included)
・Hokkaido, Okinawa, and remote islands: ¥1,300 (tax included)
・Free shipping: For purchases totaling ¥14,000 (tax included) or more ・For overseas orders: Please see here

Payment period and method : Within one week after order confirmation (order may be canceled after a certain period)
Payment method: Credit card companies

Product delivery time <br/>Products will be shipped within one week from the date of order.
*Excluding New Year's holidays and public holidays

Returns and Exchanges
・Defective products (broken, damaged, defective, etc.)
・Size changes, etc. *Please refer to the return and exchange policy for details.